Privacy Policy
Effective Date: 01.10.2024
Last Updated: 17.12.2024
This Privacy Policy outlines how Navitas Natura Ltd. (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from clients (“you” or “your”) in compliance with the General Data Protection Regulation (GDPR). This policy applies to all services provided by Navitas Natura Ltd., including in-person consultations and online services.
1. Information We Collect
We may collect personal information from you in various ways, including, but not limited to, when you:
•Book an appointment or consultation,
•Fill out forms, including health questionnaires or intake forms,
•Communicate with us via email, phone, or online platforms,
•Participate in consultations (in person or online),
•Engage with us through our website.
The types of personal data we collect may include:
•Identification Information: Name, address, phone number, email address, date of birth, etc.
•Health Information: Medical history, diagnosis, treatment plans, medications, supplements, allergies, and other health-related data necessary for providing our services.
•Financial Information: Payment details when booking services.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
•To provide, improve, and personalize our services;
•To develop personalized nutrition and health programs;
•To maintain client records;
•To communicate with you, including sending confirmations, reminders, or updates about your appointments;
•To comply with legal obligations or to establish, exercise, or defend legal claims;
•For internal record-keeping and administrative purposes.
We will not use your personal data for any other purposes unless we obtain your explicit consent.
3. Legal Basis for Processing
In compliance with the GDPR, we rely on the following legal bases to process your personal data:
•Consent: By voluntarily providing your information and explicitly consenting to its use for specific purposes, such as receiving nutritional guidance or consultations.
•Contractual Obligation: Processing is necessary to provide the services you have requested and to fulfill our obligations under the contract we have with you.
•Legal Obligations: To comply with applicable laws, regulations, or legal requests.
•Legitimate Interests: Where necessary, we may process your data to improve services, manage client relationships, or prevent fraud.
4. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes maintaining records for the duration of your engagement with us and any applicable legal obligations.
As part of our privacy practices, we securely retain personal data for a minimum of seven (7) years. After this retention period, your personal data will be securely deleted.
If you have any questions regarding our data retention policy or how we protect your information, please contact us at info@navitasnatura.co.uk.
5. Sharing Your Information
We respect your privacy and will not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
•With your explicit consent;
•With other health practitioners or medical professionals when necessary to optimize your treatment plan;
•To comply with legal obligations or enforce our rights;
•With service providers who assist in running our operations (such as payment processors or IT service providers), under strict confidentiality and data protection agreements.
We do not transfer your personal data outside the European Economic Area (EEA) unless necessary and will take appropriate measures to protect your privacy in such cases.
6. Your Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
•Right to Access: You have the right to request a copy of the personal information we hold about you.
•Right to Rectification: You have the right to correct any inaccurate or incomplete information we hold about you.
•Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, subject to certain conditions.
•Right to Restrict Processing: You have the right to request a restriction on how we process your data.
•Right to Data Portability: You have the right to request that we transfer your data to another organization or directly to you.
•Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
•Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at info@navitasnatura.co.uk.
7. Data Security
We are committed to ensuring that your personal data is secure. To prevent unauthorized access, use, or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
8. Third-Party Links
Our website or communication may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal data.
9. Cookies Policy
We may use cookies on our website to enhance user experience and analyze website traffic. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent. However, please note that some parts of our website may not function properly without cookies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this policy periodically for the latest information on how we protect your privacy.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, or if you wish to exercise your rights under GDPR, please contact us at:
Navitas Natura Ltd.
Email: info@navitasnatura.co.uk
Website: https://navitasnatura.co.uk
Responsible Office / Postal Address: 79 Flat B, Askew Road, London, W12 9AH